Refund & Cancellation Policy

Effective date: 05.05.2025

Thank you for choosing Timagra to list your business. Please read this policy carefully before making your purchase. By subscribing to any store listing plan (6 Months, 1 Year, or 2 Years), you acknowledge and agree to the terms stated below.

1. Non-Refundable Services

• Once a listing plan has been purchased and activated, it is considered a digital service and is non-refundable.
• All payments made for 6-month, 1-year, or 2-year listing packages are final and non-transferable.
• Refunds are not applicable for reasons including change of mind, discontinued business, or unsatisfactory performance.

2. Exceptions – Eligible Refunds

• Refunds may only be considered in cases where there is a verified technical issue or error in the listing process caused by Timagra.
• Examples include duplicate payments, failure to publish the listing due to system errors, or incorrect plan activation.
• All refund requests must be submitted within 7 days of payment along with valid proof (transaction ID, screenshot, etc.).

3. Refund Processing

• Upon approval, eligible refunds will be processed within 7–10 working days to the original payment method.
• Timagra reserves the right to verify and validate refund claims before processing.
• Gateway or transaction charges, if any, may be deducted from the refund amount.

4. Cancellations

• Once a plan is activated and your store is published, cancellations are not possible.
• If activation has not yet occurred, you may request cancellation within 24 hours of payment by contacting support.

5. Contact for Refunds or Support

If you believe your situation qualifies for a refund or encounter an issue with your listing, please contact our support team:

• Email: support@timagra.in
• Address: Kannur, Kerala

Timagra reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be updated on this page with an effective date.